Frequently Asked Questions

Everything you need to know before booking through 4Drive Vietnam

We connect you directly with local suppliers in Vietnam. Your booking confirms the vehicle and terms-no credit card required at pick-up, no deposit block. Below are answers to the most common questions travellers ask before and during their reservation process.

Booking & Payment

Understanding how advance payment and final settlement work ensures a smooth pick-up experience at the counter.

How does the booking advance payment work?
You pay a booking advance online to confirm your reservation. The remaining balance is settled at the supplier counter when you collect the vehicle. Payment methods at pick-up vary by supplier and are detailed in your voucher.
Do I need a credit card at the counter?
Most of our partner suppliers do not require a credit card or deposit hold when you pick up. Check the specific terms in your voucher; some suppliers may have alternative arrangements for certain vehicle categories.
What is included in the voucher?
Your voucher contains the supplier name, pick-up address, contact phone number, vehicle details, insurance coverage, fuel policy, mileage limits if any, and special instructions. Present it-printed or on mobile-at the counter alongside your driving documents.

Driver Requirements & Documents

Vietnam enforces specific licensing rules for international drivers. Make sure your paperwork is complete before departure.

What documents do I need to drive in Vietnam?
You must present a valid national driver's licence and an International Driving Permit compliant with the 1968 Vienna Convention. Both documents are required at the supplier counter. A passport or national ID is also mandatory for contract registration.
What is the minimum age to drive?
The standard minimum age is 21 years, with at least one year of driving experience. Some suppliers set higher age requirements-typically 23 or 25-for SUVs and premium models. Age restrictions appear in the vehicle description during search and in your voucher.

Modifications & Cancellations

Plans change. Here's how to adjust your reservation or cancel if necessary.

Can I change my pick-up or drop-off dates?
Contact us at [email protected] or call +84 258 384 1157 as soon as possible. We will check availability with the supplier and advise on any rate differences. The earlier you notify us, the more flexible the options.
What is the cancellation policy?
Cancellation terms depend on the supplier and booking conditions. Free cancellation windows, if offered, are shown during checkout and in your confirmation email. Outside that period, partial or full charges may apply. Review the policy section of your voucher or contact our team for clarification.

Fuel & Mileage

Understanding fuel responsibility and kilometre limits helps you avoid surprises at return.

How does the fuel policy work?
Most suppliers operate a full-to-full policy: you collect the vehicle with a full tank and return it full. Petrolimex stations are widespread along QL1A and inside Nha Trang. Alternative policies, if applicable, appear in your voucher.
Are there mileage limits?
Many bookings include unlimited mileage. Where daily or total kilometre caps apply, they are clearly stated in the vehicle description and voucher. Additional distance charges, when relevant, are outlined in the contract at pick-up.
Can I pick up at Cam Ranh airport?
Yes. CXR airport is approximately 35 kilometres south of Nha Trang along DT657G. Some suppliers offer meet-and-greet in the arrivals hall; others have desks inside the terminal. Exact location and contact instructions are in your voucher.

Still Have Questions?

Our team at 12 Hung Vuong Street, Loc Tho, Nha Trang is ready to help Monday through Sunday, 8:00 AM to 8:00 PM (GMT+7).

Phone: +84 258 384 1157
Email: [email protected]

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